Thursday, September 17, 2009

Tour Operator Workshop

What is the difference between a Tourist Guide and a Tour Operator? A Tour Operator is a person / company that make all the arrangements regarding transport, accommodation, tour packages, etc. Basically the Tour Operator is the person that sits in the office and makes all the preparations. A Tourist Guide is the person that guides visitors, for a fee, interpreting cultural and natural heritage and is effectively in charge of the group for the duration of the tour. The Tourist Guide has no part in the organising component of the tour.

Drum Beat’s Tour Operator Workshop has been designed for Tour Guides, Entrepreneurs and Existing Tour Operators to gain knowledge and information on the industry. During this five day course the following will be covered:

* Legal Implications (driver’s license, P.D.P, R.T.P, C.O.F, pax liability)
* Marketing in the Tourism Industry
* Technical Management (services, tyres, fuel, oil)
* Itinerary (Designing a Guided Experience)
* Infrastructure (office, staff)
* Product Knowledge (accommodation, STO & Rack rates, single supplement)
* Administration (reservations, confirmations, vouchers, payments, cancellations, filing)
* Guides (qualifications, personality & appearance, tour preparations file, payment, loyalty, registration)

This workshop will help you make the best of your business, helping you grow through marketing, building a great reputation through well thought out and executed tours, using only the best guides to fit your company image and making sure that you comply with all the legal implications.

For more information on this workshop visit Drum Beat Academy’s Tourist Guide and Event Support website.

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